I recently read a story about a Florida couple who arranged to have their vehicle shipped to them from their summer home in New York. They chose an auto shipping company based out of Fort Lauderdale for the service. Now with a situation like this the transport job was supposed to be complete in a matter of days: a week at the most. Six weeks later this couple found themselves scratching their heads wondering why their car had not yet been delivered. So what were they to do in this situation? They called the company.

This turned out to be a fruitful as CBS’s Matlock 2020 (which if you’ve never heard of is essentially Matlock set in the year 2020… if failed, as did this metaphor). With the company turning a blind eye to them over the phone, the natural next step would be to go to them in person to see what happened to their car. They sent their daughter who was told that their car was sitting on a transporter (those large trucks that carry around 6 vehicles at a time) and that it would be delivered in the next 4 days. With this information, they sat at home and held their breath. This hope didn’t last long, as predictably the car still didn’t come.

After 6 weeks of no car, they sent their daughter back down to the lot. The company continued to swear up and down that they didn’t have her parent’s car… this was until the young woman spotted the car sitting on their lot. It was right there the whole time!

You will be happy to hear that the FMCSA has revoked this business’ license to transport cars. Don’t let this story shun you from having your car transported. It turns out this company had received 20 – 30 complaints about the same basic problem before finally being shut down.